RETURN POLICY
Last updated November 19, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
To return an item, please email customer service at shop@otaruwear.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
OtaruWear s. r. o.
Attn: Returns
RMA #
Trnovec nad Váhom 957
Trnovec nad Váhom, Nitriansky kraj 92571
Slovakia
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
? All items are custom-made and cannot be refunded or returned due to dissatisfaction with the design.
? Refunds or returns are only accepted for items that are damaged or defective upon receipt.
? Returned items must be unused, unwashed, and in their original condition.
? Proof of damage or defect (e.g., photos) must be provided when submitting a return request.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
shop@otaruwear.com